Role and Responsibilities

Transport Manager:

Ensure to resolve the grievances / complaints within the same day
Manage the Operations – Fluid and Dynamic way
To give suggestion for cost control without affecting the employees comfort and sensitivity.
Manage the shift schedule of the team, deployed by Chanson
Evolve and generate effective MIS system as per Chanson’s philosophy and guidelines within the framework of the client
Routine checking of all measures to ensure that the Service Level Agreement has been met – deviation if any, must be brought to the notice of the client and Management Team
Ensure users’ guide and transportation policy in every vehicles for the reference of end users.
Formal Root Cause analysis to identify and address pain areas
Examine reasons for variance and prescribed remedies

Help Desk – 24 x 7 operations:

Display vehicle assignment schedule prominently
All booking / change in schedule to be weighed properly and ensure that all required information is available and complied with – prioritize each request.
Coordinate with end users for their pick up timings, shift schedule.
Nodal point for all transport related queries

Shift Administrators / Supervisors:

Vehicle Assignment on the basis of roster planning for the day
Plan and promulgate route sheet
Determining the correct fleet mix and size
Corrective and Preventive Action on the basis of feedback mechanism within the shift
Check ‘AS plan as went’ running of all vehicles
Prepare monthly checklist of all vehicles with regard to :
– Maintenance, Statutory valid documents, basic safety equipment and statutory compliance under various laws
Prepare monthly / daily / weekly MIS reports such as :- punctuality, E-sat on the basis of feedback / complaints analysis, vehicle utilization pattern etc.
Log in all incidents / requests in the log book (verbal and written) and initiate corrective action during the shift. Forward the attended incidents / requests to next shift personnel.

Vehicle trackers:

Communicate clearly with drivers.
To track vehicle movement as per vehicle assignment schedule.
Carry out surprise check about the road worthiness of vehicles and compliance
Record any abnormal incidents in the CAPA sheet.
Immediately upon reaching the Vehicle at the destination, collect the route sheet from the driver to authenticate the same
To track vehicle inward / outward punctuality
Ensure the log books are maintained and correct data are entered
Obtain feedback from each route on daily basis and initiate corrective action.
Escalate the matter, if not resolved to Transport Manager

Role of Management Team:

24 hours help line for any support to the Operation team
Immediate support / relief in event of contingency
Organize periodical in house training for Drivers and onsite supervisors
Statutory compliance under various laws
Evolve control mechanism
Ensure corrective and preventive action in case of service failure
To conduct regular audits and control measures
Review the performance metrics every month
Identify reasons for low performance and modify training requirements accordingly
Identify methodology hurdles and suggest changes required to make the methodology more stable / user friendly