Role and Responsibilities
- Ensure to resolve the grievances / complaints within the same day
- Manage the Operations – Fluid and Dynamic way
- To give suggestion for cost control without affecting the employees comfort and sensitivity.
- Manage the shift schedule of the team, deployed by Chanson
- Evolve and generate effective MIS system as per Chanson’s philosophy and guidelines within the framework of the client
- Routine checking of all measures to ensure that the Service Level Agreement has been met – deviation if any, must be brought to the notice of the client and Management Team
- Ensure users’ guide and transportation policy in every vehicles for the reference of end users.
- Formal Root Cause analysis to identify and address pain areas
- Examine reasons for variance and prescribed remedies