About Us

OBJECTIVE
To be the best in the industry by providing service of high quality, giving value of money and ensuring consistency, thereby leading to a client satisfaction and of course – GROWTH.

STATEMENT OF DIRECTION

• SAFE AND TIMELY
• NEVER FAIL SUPPORT
• STRONG FEEDBACK MECHANISM
• ROUTE CAUSE ANALYSIS AND CAPA
• POST FACTO ANALYSIS

CHANSONS SUCCESS JOURNEY:

In the last 29+ years (Since 1995) we have concentrated on the key deliverables for our clients and have exponentially upgraded our operation mechanisms, in terms of people, hardware and software to become a forerunner in delivering innovative ideas and solutions. This has resulted in drastic increase in our client base; a testament of which is reflected in our client base.

CHANSON EXPERIENCE

Chanson believes in developing value driven relationships. What we offer our clients are not just numbers, but a logistic management system that is based on modular systems and processes, higher grade manpower, better trained personnel and results in a much more effective system, better resource management and consistent services over the years.
These systems and processes with standing operating procedures, flow charts, Failure Mode Effective Analysis (FMEA) and specific post instructions have already been developed for other clients. These can easily be customized specific to clients.

Quality Policy

“Committed to deliver customer focused transportation solutions to their utmost satisfaction and continual improvement in all internal process”

Mission

“To provides companies the power to manage the logistics requirement planning and optimize vehicle utilization in addition to commute their employees safe to/from work place/homes”

Ethics

Excellence in financial performance
Building a world-class organization
Long-term relationships with all our clients
Strong human resources practices; emphasis on Team Excellence

TRANSPORT – CHALLENGES AND SOLUTIONS

Every service provider has the challenge of providing a functional system while being sensitive to certain limitations that a client may face. This system has to be result driven, proactive and with a definite game plan as to what is to be achieved within a stipulated period of time.
Our focus is always to create Total Transport solutions and concept Management systems that are in total sync with the management, have the ability to think out of the box and is in the loop at all times resulting in a more effective system with better resource management.
Chanson being a forerunner in innovative ideas and solutions has kept ahead by providing progressive Transport solutions & safety mechanisms, which have been in line with Global best practices.

Some of the internal mechanisms that have enabled us to maintain quality services are:

(a) Prevention Based Mechanism
We work on a Preventive and Proactive Mechanism, the basic objective of which is to ensure that all systems are being audited on a continuous and regular basis and to further streamline the operations while striving for excellence and having an efficient mechanism.

This structure depends on the ability to

• Audit and identify loopholes in the existing set up
• Provide specific and innovative solutions to address these concerns
• Provide swift and efficient execution

These audits are conducted by the senior management of the Chanson team and include feedback received from the client. These audits would include surprise compliance check, BGV, OTA/OTD and cost effectiveness.

(b) Qualitative Service Deliverables
The key to consistent and progressive services is to have a measure of tangible progress based on Qualitative Service Deliverables.

CUSTOMER CENTRIC QUALITY

CUSTOMER FOCUS

• Meeting Customer requirements
• Achieve complete Customer Satisfaction
• Measure Level of achievement

Customer is the ultimate judge!

UNDERSTANDING CUSTOMER NEEDS

Gather input on Customer needs (Listen to the voice of the Customer)
Analyze and translate VOC input into meaningful term
Define requirements for the processes, products or service